From the very beginning, our interactions with the team at Smith + Connors made it clear that this company is all about the people. We quickly developed a familiarity with everyone on the team, sharing jokes and memes over Slack and email. Our meetings were a joy - whoever says that about web development? Over time, we came to think of your people as our people - this team is part of our organization’s family.
On the technical side, your team has been incredible to work with. We could not have asked for anyone better! The whole team was extremely patient with all of our questions and decision-making while keeping us on task and implementing features that were key to telling our story. You made sure we were happy with the designs and gave us many opportunities to tweak things here and there once we saw the site live. The new site and logo give us a brand identity we can be truly proud of, and our new sub-brand logos give us room to grow.
We also very much appreciated the instant communications through Slack. Truly above and beyond customer service. We can't say "thank you" enough!
Smith + Connors is a competent and sensitive group of people who came in with an empathic approach that got our internal team really excited. They expertly and empathetically managed a very complex process for our website redesign and helped us create clarity in the work. Complicating factors included several internal teams with competing needs; complex communication goals to reach very different audience types across the site; content overhaul across our organization.
The competence, follow-through, communication of values, and adhering to the plan that we laid out—all of that together has made this a great endeavor.
Smith + Connors leaves no rock unturned. I worked closely with them for nine months to completely redesign our website and to migrate to a new CMS. From strategic direction and design to technical expertise and execution, their team provided attentive service without ego. And we appreciate the attention they paid to the backend admin experience. Our users love how easy it is to build and update pages. We’ve seen 100% buy-in and positive feedback on using the new system.
Smith & Connors embedded themselves in the inner-workings of OCF - a large and complex organization seeking a much-needed update in brand communications. Our business had long out-paced our brand story and we needed a firm who understood how to deftly match business and brand strategy with beautiful, elegant, welcoming design. The result has been an extraordinary and transformative shift in culture and communications. Many firms understand design - far fewer understand the intersection between design and brand strategy to advance business goals. Smith & Connors deploys both. They are a team of great listeners, thinkers and designers who make the work smart, interesting…and FUN!
The Smith & Connors team gave us expert help in rethinking our website, especially repacking a vast collection of content. They built an intuitive backend that makes day-to-day management easy. After we launched, our new site got rave reviews from the community we serve.
The technical team at Smith & Connors is expert, creative, and focused on quality. They took our laundry list of technical needs and turned it into a seamless, cohesive, and easy-to-manage site. When development issues came up during the build, they were very responsive and made it right.
Switchboard offers humane, compassionate software and effective, personalized coaching. Our challenge was to communicate that software is only as powerful as the people who deploy it. Working with Smith & Connors was game changing. They helped us maintain our market leadership as a technology provider while adding new service offerings that infused our brand with warmth, personality, and a human-centered approach. The work authentically conveys the heart of our mission, value proposition, and dedication. We couldn't be more pleased with the result.
Smith & Connors brought more to Meyer's branding and website redesign than creativity, expertise and professionalism. Working with them has been a true partnership. We hired them at the tail end of an organization-wide redesign, a moment filled with both uncertainty and promise. They got us from the start. The logo they designed isn't just a pretty image and the website they created isn't just an elegant portal: both embody who Meyer is and the equity we are striving for.
Smith & Connors is more than just a design vendor; they’re a true partner, every bit as committed to the successful relaunch of our brand as we were. And Talie is a dream to work with – creative yet practical; smart about design and thoughtful about its application; responsive and quick to turn around revisions; passionate about getting it right. Our new visual identity, and all the marketing collateral to which Smith & Connors has applied it, now accurately reflects the vibrant and innovative organization we are.
I have worked with Smith & Connors since the inception of my business 5 years ago. They have helped me create my logo, create and re-create my website, brochures, signage, business cards, the list goes on.
Meeting with them is like having coffee with an inspiring friend, and what comes out the other end is a beautiful and well-crafted product. They took my vision for my company and translated it into something that reflects just that and is digestible to the public. They are great communicators along the way so you always know where the project stands and are "yes" people which I appreciate very much.
Working with Smith & Connors is like having a mom and pop shop feel with the skill level of a top agency. I hope to continue with them for years to come.
Smith & Connors has an uncanny ability to exactly understand the concepts in my head and bring them to life. Their guidance in refining my brand has been invaluable – not just to give a modern look to our company, but to help us better verbalize and communicate our brand values. They are an incredible team, and know just how to facilitate our work sessions to develop my vision. I’ve hired them for several projects, and had my expectations exceeded every time, which is not easy to do!
Talie and Scott facilitated vibrant and insightful conversations about our brand and vision and helped corral our disparate ideas into a unified brand identity. From there they let their creative genius run wild and built us a brand identity package that is equal parts timeless, playful, and professional. They are a pleasure to work with.
Smith & Connors did a fantastic job guiding us through our rebranding process. It was great working with Talie and Scott, who took the time to acutely listen to our needs and vision, and turn it into an end product we are delighted with. They quickly came back to us with a fresh brand design including a new website, logo, and copy. I would highly recommend working with them – they're professional, friendly, and frankly, just really dang good at what they do.
When I wrote my second book, Monkey Mind, I knew I needed a website that would both get the word out and capture the book's tone and spirit. I didn't want just another bland author's website. I wanted something lively, rich, and personable. The folks at Smith & Connors understood that perfectly. They listened and thought deeply about how to enact my vision. More than that, they helped create that vision. The result, I'm convinced, was crucial in making Monkey Mind a bestseller. I'm forever grateful to them.
Smith & Connors beautifully created my brand from top to bottom, putting my vision into reality, and gracefully helping shape it along the way. They often went beyond their role by counseling and cheering me on during my moments of doubt and confusion. Working with Smith & Connors was really a pleasure. I can highly recommend their high quality work and the personal relationship they create with their clients.
Smith & Connors went above and beyond what we expected from a website vendor. They put themselves in our shoes, and those of our customer's, to really understand what tools we needed to become a successful online shop. They brought to the table a whole host of features and ideas that we didn't even think of, but that we now see as vital to our business. And the execution is exquisite!
I am so happy with the website, and very proud of it as well. You were a pleasure to work and I am grateful for your thoughtfulness, creativity, and inspired ideas. It was a wonderful experience all around, and I feel deeply fortunate to have had you as our partner through this process.
Smith & Connors has provided my business with the dream package of creativity, design, strategy, and website creation. The team is unique because of their highly skilled abilities to expose the essence of what it is we desire as business owners. The vision is brought to life in a way that far exceeds what one can imagine. Talie is an absolutely excellent designer. Scott brings the strategy to life. Becca is the wizard who makes what is highly complicated feel easy. Smith & Connors has been with me, available to help and create at every step of the way. The personal relationship has been fantastic. Five stars.
An extraordinary group both personally and professionally, Smith & Connors dug in and helped us launch a new trajectory of our work. Their design capabilities and larger-picture acumen set in motion a new era of community engagement. Our constituents love our new website and brand and our return-user rate is exceptional. Their team is easy to reach, personable, available in the long-term, and truly invested in the success of their projects. They laid out a plan, followed it, and included us every step of the way.
In short, Smith & Connors's work brought our organization to the next level, one we had been seeking for years. With their guidance and expertise coupled with the right infrastructure on our end, we turned a necessary corner that will most likely determine our longevity as an agency.
We’re always looking for new projects, whether it's reimagining your brand, website design + development, writing + strategy, campaigns, marketing, and more.
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